Security
Built to be trusted.
Security is foundational, not an afterthought. Here's how we protect your data and your customers' conversations.
Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Access control
Role-based permissions and multi-factor authentication available on all plans.
Infrastructure
Hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA.
Audit logs
Full audit trails for all account actions, accessible to account admins.
Data residency
Choose EU or US data residency. Data never crosses region without consent.
Penetration testing
Annual third-party penetration tests. Reports available on request under NDA.
To report a vulnerability, email security@chatrbox.io. We aim to respond within 24 hours.